Our Contact Details
The dukatbet.co editorial address is Námestie SNP 14, 811 06 Bratislava. We accept written inquiries at info@dukatbet.co.
Since we run a content site, we don't have a phone-based support line or live chat — every inquiry is handled by email. This may seem slower than live chat, but it allows us to review every question thoroughly before responding.
If you have a question about your Dukat.bet account, deposit, or withdrawal, that needs to go directly through the platform's own customer support, as we're not able to handle these matters. This distinction matters: dukatbet.co is a content site, while account-related matters fall exclusively within the platform's remit.
What to Write to Us About
We're happy to receive feedback on our articles: if you find a piece of information outdated or inaccurate, let us know and we'll check it. We're equally happy to hear from press contacts and potential partners.
For privacy-related questions, it's worth reviewing our privacy policy first — you may find the answer there.
If you spot an error in one of our articles — such as an outdated RTP value or a mention of a discontinued feature — please flag it for us as well. We treat this kind of feedback as a priority, since it directly improves the accuracy of our content.
You can read more about the editorial team and the background of our work on our about page.
Response Time and Handling
We aim to process every inquiry within a reasonable timeframe, depending on the nature of the topic. For urgent account- or transaction-related matters — since we don't handle those ourselves — we always recommend going through Dukat.bet's own channels, where you'll get a faster response.
For general questions, email is the fastest way to reach us. Please briefly note the nature of the topic in the subject line — content feedback, partnership, or press — so your message reaches the right person more quickly.
If you're looking for an answer to a common, FAQ-style question, it's worth checking our frequently asked questions page first — in many cases you'll find the answer there right away.